Refund Policy

At NewDressMatch.com, we want you to love your purchase! If you are not satisfied, please read our refund and return guidelines below.

1. Returns

• Returns are accepted within 7 days of receiving your order.
• Items must be unused, unwashed, and in original packaging with all tags attached.
• Certain products such as lingerie and earrings cannot be returned for hygiene reasons.

2. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed to your original payment method within 7–10 business days.
• Shipping fees are non-refundable.

3. Exchanges

• We only replace items if they are defective or damaged.
• If you need to exchange your item, contact us at support@newdressmatch.com.

4. Non-Returnable Items

• Gift cards
• Items marked “Final Sale”
• Intimate or sanitary goods (e.g., lingerie, swimwear, earrings)

5. How to Start a Return

• Email us at support@newdressmatch.com with your order number and reason for return.
• We will provide return instructions and a return address upon approval.
• Customers are responsible for the return shipping costs.

6. Questions?

If you have any questions regarding our Refund Policy, email us at support@newdressmatch.com.

Thank you for shopping with NewDressMatch.com!