Exchange Policy
At NewDressMatch.com, we are committed to ensuring you are completely satisfied with your purchase.
If your item doesn't fit or you wish to try a different style, you may request an exchange, subject
to the terms below.
1. Eligibility for Exchange
- Exchange requests must be initiated within 7 days of receiving your order.
- Items must be in their original condition, unused, unwashed, with tags and
original packaging intact.
- We do not accept exchanges for intimate wear, swimwear, or items marked as
final sale.
2. How to Request an Exchange
- Email us at support@newdressmatch.com with your order number and
reason for exchange.
- Specify the item you wish to exchange and the desired size or variant.
- Our support team will guide you through the next steps and provide the return address if your
exchange is approved.
3. Exchange Process & Shipping
- The customer is responsible for shipping the item back to us unless the exchange is due to a
defect or our error.
- Once we receive and inspect the returned item, we will process and ship your exchange, usually
within 3-5 business days.
- If the requested item is out of stock, we may offer you an alternative or a store credit.
4. Damaged or Incorrect Items
If you receive a defective or wrong item, please contact us within 48 hours of delivery. We will
arrange for a prompt exchange at no extra cost to you.
5. Additional Notes
- We reserve the right to refuse exchanges that do not meet our policy criteria.
- Original shipping charges are non-refundable.
6. Contact Us
For any questions about our Exchange Policy, please contact us at support@newdressmatch.com.
Thank you for shopping with NewDressMatch.com!
